General Questions

Due to COVID-19, customers may experience delays in either shipping AND/OR order processing/payment. Currently orders are being processed on a normal schedule but be aware that this could change quickly at any point. Thank you for your understanding and Stay Healthy!

What is TechPayout?
TechPayout is a great place to turn your used electronics into cash! We pay cash for cellular phones, gaming consoles, iPods, laptops and tablets.
TechPayout also gives you the opportunity to donate your cell phones at no cost. We have a zero-waste policy that keeps your cell phone out of landfills. Our goal is to recycle your cell phone timely and efficiently. We pay shipping on all transactions!

What models do you accept?
Please visit our main page to select the product you would like to sell. Use the drop down menu to search by brand or carrier. Simply select your item you’d like to sell from the list. You will then be prompted to select the item’s condition in order to calculate the value. If you like the price, click “sell item” and continue to check out.
Can't find your item using the drop down menu? Visit our Custom Quote page. You can then input your model's information and submit the quote. We will respond within 24 hours with a quote for the product. Remember, you can always donate your cell phones to be recycled properly.

Does participating in TechPayout cost anything?
Shipping is always free at TechPayout! There is never a cost to you to do business with us. We will pay for shipping on all orders you place.
Donating or recycling your phones is also free!

How much will I receive when I sell an item?
Every item will have a unique price based on brand, model, and condition. We frequently update our site to pay the most versus the competition.
Visit our main page to receive an instant quote!

How long are quotes valid?
Quotes are valid for 30 days. In order for TechPayout to stay highly competitive in paying you the most for your electronics, we honor quotes 30 days from the time they are initially given. If you decide to send in the item after the 30 day time period, TechPayout reserves the right to re-quote the item. If you are not happy with the re-quote, we will gladly send your item back free of charge.

 How much is my phone worth?
Depending ont he condition and age of your phone, prices we buy them for may vary. The easiest way is to simply pick your brand and fill out our quick quote form to find out how much your phone is worth. If you're trying to sell an iPhone, you can do the same at our dedicated page to sell or trade in your iPhones.

 Selling phones in bulk?
Our website and pricing are intended for individual customers with a few devices in total. For businesses, IT departments or resellers with bulk amounts (10 devices or more) we ask that you contact us first to determine if we can support your needs with quantity and pricing. Bulk pricing for certain devices may be lower than specified on the website due to our partners and market demand.


Shipping Questions

What shipping method will I use?
After receiving the quotes on your item(s) and completing the checkout process, you will receive an email with a prepaid UPS Ground label. (Please check your spam inbox if you do not receive this email) Simply print the label, pack the items, and mail it to us. You can send your items from any UPS dropoff location. It is always safest to hand deliver your item to a UPS store or driver. Make sure to ask for a receipt. We pay all shipping! Click here to find the closest UPS location or drop off.

How many items can I ship to TechPayout ?
You can ship as many items as needed. TechPayout gives you the ability to add quantities and various models to your quote. Simply add the items you would like to sell or donate, and we will pay the shipping.

In the case of a large business account selling 10 or more items, please contact our B2B Sales group here.

Can I ship from outside of the US?
At this time, TechPayout is only accepting items from the US. Our prepaid shipping labels are only valid to the United States.


Receiving and Inspection Questions

What happens when you get my item?
TechPayout's inspection team will ensure that the condition, make, and model of the technology matches the original quote. Once we have established the equipment matches the quote, we will decide to resell, recycle or donate the equipment based on the condition. You can rest assured your item will end up in good hands, whether it is being used by someone else, donated, or recycled.

• Brand New in Box means that the item has never been used, comes in original box with all original accessories. It should have all original stickers on it and preferably still sealed from manufacturer. Refurbished/Remanufactured/Repackaged does not qualify as Brand New. Please use appropriate condition in this case.
• Excellent Condition means that the item should be in near perfect condition with little to no wear. All functions work and the item is not missing any components.
• Good condition means that the device shows light signs of use. Small Scratches, Dings or other light wear is acceptable. All functions work and the item is not missing any components.
• Damaged condition means that the device is physically or functionally broken. Please note that there are certain items we cannot purchase as damaged like phones that are Blacklisted or iCloud/Android Locked which could possibly be stolen.

What is a requote?
You may receive a requote if your item does not match the condition that was quoted initially upon Checkout. The requote will outline TechPayout's inspection of the item and possibly offer you a different amount from the original quote. You will have the option to accept or decline the requote. If you accept, we will go forward with the payment of the amount agreed upon. If you decline, we will gladly ship your item(s) back to you at no charge. If though you send in items deemed to be counterfeit/fake/reproduction, we will not pay for return shipping. If you would like your items back in this case, you must pay for or send us a return shipping label. We follow up with requotes minimally 2 times via email and try to contact customers via phone number as well. If we do not hear back within 30 days of receipt, the item(s) become property of TechPayout. Typically we recycle the devices in this case. After the 30 days have passed, in certain cases and at our discretion, we may agree to pay the customer the current quoted price on our website.

Is the initial offer for my item guaranteed?
TechPayout's inspection team will verify condition, make, model, and proper accessories outlined in the initial quote match what has been received. If the item is significantly different from the initial quote, TechPayout will issue a requote to the email address associated with the sale. The requote will outline TechPayout's inspection and reserves the right to offer another monetary amount.

We will make every effort to contact you via email and phone based off the info you provide at checkout. If revised quote is not responded to within seven (7) days, TechPayout LLC's revised offer is bound and payment in the amount of the revised offer will be issued.
If you respond to the requote before 7 days and do not agree with the requote, we will ship your item back to you free of charge.

Techpayout also reserves the right to deny purchasing phones. The denial could be related but not limited to BAD ESN numbers, locked phones, damaged, stolen or lost. If the device is listed as stolen or lost, we may possibly work with authorities and not return the device. This website and its services are meant for individual customer use. If you have more than 5 devices you wish to sell, you should contact us first to confirm we are able to purchase the items in bulk. It is possible that we may contact you after you have checked out and advise you not to complete the order depending on the amount of items you are attempting to sell at once.

I received an email that my phone's ESN is invalid. What does this mean?
TechPayout's inspection team verifies all phones sent in have good ESN's that can be reactivated. TechPayout understands that sometimes ESN's are tied to lost or stolen accounts, accounts with pending balances, or tied to an active account. In any of these instances, TechPayout reserves the right to cancel the transaction.

TechPayout will work with you via phone or email to resolve an invalid ESN claim. If we are unable to resolve or cannot reach you, we may ship the item back to you free of charge or requote.

How do I know if my phone's ESN is clear?
Please contact your carrier's customer support line below. Please call from a number other than the phone you are requesting information on.

AT&T 1-800-331-0500
Verizon 1-800-922-0204
T-Mobile 1-800-866-2453
Sprint 1-888-211-4727
US Cellular 1-888-944-9400 

*TechPayout reserves the right to requote.

*TechPayout reserves the right to deny purchases of any equipment that is tied to an invalid ESN, banned gaming console, invalid or stolen serial number for computers.

Used & Damaged items restrictions
TechPayout's inspection team does not accept items which have been purposely tampered or altered with intentions to defraud TechPayout. Refurbished or functional replacement parts are acceptable but replacing devices with fake or completely non-functional internal components (motherboards, lcds, etc) is prohibited and we will not purchase these items. If we discover the issues after post payment, TechPayout reserves the right to cancel payments made via check or open payment disputes made digitally (eg. Paypal, bank transfer, etc). We highly recommend not trying to sell TechPayout devices which have been knowingly altered in thus fashion. In extreme cases of known fraud TechPayout may choose to work with local authorities.


Payment Questions

How long will it take for me to get paid once I have mailed in my item(s)?

You will receive an email-notification once your equipment has been processed and all items have been accepted. Normal processing time through Paypal is 1-3 business days after we receive your equipment. Payment will be completed after the equipment has been inspected to ensure the item(s) match the condition of the original quote. Please note that fees may apply when choosing Paypal that are out of our control. Selecting a check as a form of payment will ensure you receive 100% of quoted price.

You will receive an email-notification once your equipment has been processed and all items have been accepted. Your check will be issued 1-2 business days after the transaction is finalized. Please allow 5-7 business days after that using USPS First Class Mail shipping to arrive.  Payment will be completed after the equipment has been inspected to ensure item(s) match the condition of the original quote. Checks are mailed USPS First Class Mail direct from our Bank and do not have a tracking number. If you believe that your check has been lost in the mail or stolen please contact us immediately. We can cancel the first check and reissue a new one or if needed send a check express mail with tracking for larger orders.

How do I use my online promo code?
During the checkout process on the website there will be a field provided for you to enter any type of coupon code you may have at the time of purchase. If the coupon code is not entered at the time of purchase, the coupon will not be honored.


Customer Service

For any questions on your order, please fill out the form on the Contact Us page. We will respond promptly and try to resolve any issues.



What items does TechPayout recycle?
TechPayout currently only recycles cell phones, tablets and Apple laptops. We plan on expanding our recycling program later this year, so check back for updates.

How do I recycle my item?
We will recycle your items free of charge and make sure they do not end up in a landfill. Please send any items for recycling to:

16 South Ave W #404
Cranford, NJ 07090


Security & Legal Ownership Questions

You are the actual legal owner of any and all Items sold or attempted to be sold to Tech Payout II, Inc or specifically authorized in writing to sell the Items to Tech Payout II, Inc.

You represent, warrant and agree that you have full, legal title to, and ownership of, every item that is sent or delivered by you to Tech Payout II, Inc and that you have full authority to solely engage in the transaction with Tech Payout II, Inc

You agree to and will indemnify and hold harmless Tech Payout II, Inc from and against any and all claims, suits, investigations, judgments, liabilities, obligations and damages relating to or arising out of the title to, ownership on any item sold or purported or arranged to be sold by you to Tech Payout II, Inc.

TechPayout will assist law enforcement in the investigation of stolen property. We record the device's electronic serial number for every item we receive, so we can provide a trail for items under inquiry. All devices go through our data wipe process.

As part of our online trade-in process, every customer is required to contractually confirm the device is in fact theirs to sell and has not been reported as lost or stolen. TechPayout does not purchase phones or other devices that have been reported as lost or stolen at the time of sale.

We always try to identify the owner of any lost or stolen device we find. If your phone has been lost or potentially stolen, make sure you report the incident to your service provider and or local police as they can prohibit the item from being activated by a new user.

By using the TechPayout buyback service, you are contractually agreeing that the devices sold to us are rightfully yours to sell. TechPayout reserves the right to prosecute and take legal action against all parties for reimbursement of any monetary losses found after purchase.

Most phones can be remotely locked and erased to keep your information safe, you may even be able to put a message on the lock screen with a contact number in case your phone is located. With iPhones for example you can use the Find My iPhone feature if it has been enabled. With this tool you can lock the device and provide a phone number on the screen. For Android Devices you can use Google Factory Reset Protection (FRP).

When we receive an item that has been locked and has contact information we use that information to contact the owner and initiate a return. For your protection we will require information to verify that you are in fact the rightful owner of the device. Once that has been confirmed, we will return your lost property free of charge.

What about personal data on my devices?
After we inspect the equipment and accept it into our system, we reset all devices we receive to factory settings. This ensures you are 100% protected. All data is always erased!

Click here to learn how to wipe your device